Refund policy

We want you to be sure GivingSync fits your church before you pay, which is why every new organization gets a free trial. If you cancel before the trial ends, you’re not charged at all.

Cancelling

You can cancel your subscription at any time from the Billing page. Your plan stays active until the end of the period you already paid for, and it won’t renew.

Refunds

• If you’re not satisfied, you can request a full refund within 14 days of your first payment, or within 14 days of an annual renewal.
• Monthly renewals after the first payment are not refunded, but you can cancel at any time to stop future charges.
• Where the law in your country gives you additional rights, those rights apply.

How to request a refund

Write to support@givingsync.com with your church name and the email you use to sign in, or reply to your receipt from Paddle. Our order process is conducted by our online reseller Paddle.com, which processes refunds to your original payment method.